1. My Tracking Number is not working?
During the
checkout if you selected the Fedex, TNT,EMS,DHL or UPS shipping option.
The tracking info should be displayed on line within 2 business
days. Estimated time for delivery will vary depending on your location.
Free shipping is estimated at 3-7 Business days for delivery. All items
ship from China.
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2. What Model is my Phone or iPad?
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The best
place to start if you can not figure out what model you have is look at
the back of your device, you will see the model number printed on the
bottom and then call your phone brand company to verify.
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3. Why should I use a Plastic Case Opener Tool for Repair?
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The tool is
made to assist you in openeing a PDA, iPhone, iPod and Other units. Do
you really want to scratch the case when you open it for repair...NO.
There are different types of plastic case opener tools and they vary in
quality, plastic type and build. There are some that are very flimsy and
the tip on them is very thin which make them useless or only good for
one use. The ones we carry at LSREparts are high quality and durable
plastic. We use these tools daily in repairs and only sell quality
tools. You might also notice that the tool we sell is 2 sided, so it is
like getting 2 tools in one. Just like all plastic they will wear down
and this is another reason we sell the double-sided tool which gives you
twice the life span.
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4. Looking for a Part Not Listed on the Webpage?
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At this
time all items we carry are listed on the webpage. If you do not see the
item you are looking for , please email to me, we would like to quote
by email or call. Some parts are not displayed on web due to big
workload for the moment.
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5. How Do I Cancel my Order?
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If you
placed an order and would like to cancel it you must request this prior
to shipment. If the order has already shipped we will not be able to
cancel the order.
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6. I Have Requested that My Order be Cancelled, was it Cancelled?
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If you have
received a response that your order has been cancelled, your credit
card will not be charged. Please be advised that you will still see the
pre-authorization on your credit card. It is not an actual charge. It is
a hold on the funds. Pre-authorization will drop according to your
banks policy. Or call Paypal for more details.
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7. Technical Support or Issues with a Product or Part?
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All Tech
Support and Help with any issues is handled via email only. We do not
offer phone support at this time. We will do our best to answer your
Technical Support request or any issue that you may have with an item.
There may be times we are unable to offer any further support other than
what is listed on our webpage or via one of our videos.
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8. Need to Make Changes to Your Order Once it Has Been Placed?
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We are
unable to add, edit or remove any items on your order once the order has
been placed. You will need to contact customer service to revise your
order if you need to make any changes to the order.
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9. International Shipping Status?
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If you
selected FEDEX,UPS,DHL,TNT,EMS, The method you chose offer a daily
tracking number. Please allow the estimated 3-7 business days for
delivery. In some cases, delivery times are affected by your countries
customs department and their processes. If they are experiencing large
amounts of deliveries, the business days may be extended.
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10. What are your business hours?
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We are open
and we accept emails and phone call/phone orders Monday to Friday
(China Time). If you email on the weekend we will get back to you first
thing on Monday morning in the order in which it was received.
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11. I Have Not Received a Response Back Via Email, Can I Call?
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Emails are
answered each business day . Please allow 24 hours for a response. We
are not able to take customer service calls, it is faster and more
efficient for you to email with your order number so that we can
research the issue and get back to you with complete details. If urgent,
please add our Skype or WhatsApp to chat on line.
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12. Why Won't You Call Me For Technical Support? I Demand a Call!
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We offer
highly accurate, and quite timely, web-based support for all LSREparts
products. As a small parts and repair company, phone-based support
simply isn't feasible for a number of reasons.
Most of our support staff are also in technical repair and order
fulfillment departments. Repairs and order shipments require a high
level of concentration and it is next to impossible to embark on serious
efficient process without at least occasional 2-4 hour windows of
uninterrupted time. If our technicians and order handlers answered phone
calls, they could not package products, repair units, or ship quickly
to fill your product needs. Using our online email support system, our
staff are better able to devote blocks of time throughout the day to
address emails quickly, yet still manage order processing time
effectively.
Alternatively, we could hire support staff to answer the phone. This
would, of course, require significant finances, and force us to raise
the price of our products. Additionally, the level of accuracy and email
resolution would never be the same. Email issues may involve
compatibility issues with parts on new devices, so we are constantly
striving to keep the most updated parts and accessory lists which takes
research and time. Addressing these issues adequately requires years of
experience, and in some cases, familiarity with the repair products and
repair videos involved.
Our email
based support system has other advantages as well. Emails are archived,
allowing us to better solve problems by researching your requests on
the parts purchased, and for you to refer back to an email we answered
at any time. Further, in many cases, we may need time to
research/cogitate on the issue to answer it correctly, which is
uncomfortable (or not even possible) with phone-based support. We often
need to look up your order on our search based system which can take
time.
If urgent,please add our WhatsApp or Skype